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Refunds and Returns


Returns and Exchanges
We offer FREE returns and exchanges on all domestic customers. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received.
To complete your return, please send an email to info@maiamoda.com to start the process.

Refunds (if applicable)
Once your return is received,, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If not approved we will mail the item back to it's original shipping address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We're here Monday - Friday
9 AM - 5PM EST
(646) 820-9172 or email us at info@maiamoda.com
9 W 20th St, Fl 7, NY, NY, 10011